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Copeland News - July, 2014


SpringWelcome to the Summer edition of Copeland News.

Security concerns across all systems continue to be a theme, and we frequently hear in the news about the latest security breaches and failures.  Now is the time to rethink your security, including email, virus activity, and any weak passwords you may be using.

That being said, if you come across anything that you would like to discuss, never hesitate to drop us a note.  We are here to help and serve you in any way we can!

Thank you,


In this issue of Copeland News

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Emails, Emails, Emails...

The business use of email is not as "tried and true" as it once was. In many ways, email use in business is less stable than ever before.


In summary, email is far from perfect. As you interact with your email systems, be sure to take into account some of the points mentioned above.

Beware of Virus Activity

Ransomware is a relatively new category in the world of viruses. Unfortunately, the bad guys who write viruses have found ways to generate a lot of money from ransomware viruses.

In a nutshell, this is how ransomware typically goes down:

At this point, the customer has a choice to make: Do you pay the ransom or do you restore from backup.  Each situation is different, and only at that time can the correct choice be decided.

What can you do about minimizing this type of infection at your organization?

Please let us know if you want to discuss your situation more thoroughly as it relates to this topic, or anything else for that matter.

CDS Connect App

We have been working here at CDS to make it easier for our customers to interact with us when they have a support need.  We have had for quite some time now various methods of streamlined communication as follows:

Over the last few months, many of our customers have been using our newest method of connecting to us via iPhone or Android phone.

We developed CDS Connect with two things in mind. Primarily, as mentioned, we want to provide you streamlined access to our resources so we can better support you as a customer.  With multiple options available, each customer can use the tool(s) he or she finds most convenient.

Secondly, we want to showcase what can be developed for your customers or prospects. That is, put on your customer hat and think about what useful information and functionality you can deliver to your audience. Maybe it's simply delivering information to them, or perhaps you want a tool to better seek out prospects. Whatever the case, we at CDS can bring that custom solution to you – an app with your organization's name on it, built with the exact functionality you want. Think of the possibilities!

Did You Know?


Document Management continues to be on the shortlist of what companies need to manage. The old ways of "paper" and "file cabinets" no longer work in dynamic environments, as there is a true cost in time and money by not rethinking document management through properly.


Tim Belczak and Matt Vail from our staff have recently been certified by Microsoft as Microsoft Certified Professionals (MCP) for Installing and Configuring Windows Server 2012. Tim and Matt each have additional certifications, and the Windows Server 2012 is latest in the server arena.


Windows 9, the upgrade from Windows 8, is in the works and will likely be released in early 2015.  Early reports are saying that Windows 9 will be a gentler upgrade for Windows 7 users, while still providing the functionality that Windows 8 brought to the table. We will have more information on this as this becomes more real.


Running an unsupported operating system like Windows XP is risky. Virus activity rises, putting the whole network environment in harm's way.  Rethink any Windows XP installations that are still running today.


Consider using strong passwords in accessing all of your systems.  Strong passwords include an uppercase, a lowercase, a number, and a special character. For example, the password of "barney" is very weak, but a password of "!B@rNey61" is much stronger, and can be just as easily recalled.

Your comments are always appreciated...

Have a comment on anything in this issue of Copeland News, or maybe an idea for a future topic you would like us to cover?  Please connect with us on Facebook and let us know your thoughts!